Nothing beats having good relationships with your customers and developing new relationships with potential customers to help a business grow their sales. Building relationships is helped by building a timeline for every customer and potential customer to record every interaction.
Light Degree are helping small businesses to get established by offering their powerful online desktop and mobile contact management application for FREE.
In their desire to help businesses get established Light Degree have taken a concept used everyday within the IT industry and given it a shakeup by modifying it to work for most other industries as well.
They have been motivated by Whatsapp who took the humble SMS text turned it around and took it to new and greater heights. Whatsapp within a few short years from when it was founded in 2009 now sends more than 30 Billion messages every day, and that compares to just 20 Billion SMS messages being sent by all of the combined phone companies, in the world!
Light Degree have incorporated a service desk application as a part of their contact management CRM platform. The service desk is a concept that has always been used by the IT industry to record and track all incoming incidents or service requests. It has proven to be the most efficient way to facilitate and integrate the business processes into the IT service management structure. It is also known as a help desk or even a front desk.
Now it has been adapted into the CRM to be used by many other businesses in an array of industries. It is most effective because it acts as a single point of contact into a business to record every incoming enquiry whether this has been received as an email, a phone call or a web enquiry.
It is even being used to receive job applications. Simply by adding a new field for an applicant to select, they can log their application as well as upload a copy of their CV. This has proven to be a great time saver. Previously where customers have been receiving up to 500 applications for a position, the administration to record all of the applications and respond appropriately to them all was frankly, a huge job. Now, as soon as the applicants clicks send, their application is logged and their details are automatically added and can even be referred to again in the future if they are not appointed this time around.
Business can build their own database of customers and potential customers often without even having to enter a lot of the information themselves. They can claim ‘green’ credentials as well, because now businesses will be able to truly ‘ditch’ most of the paperwork usually associated with building a business.
Trades and other services who produce quotes, invoices and manage jobs on the go will get paid faster, meaning they can grow and expand their business even more. Making their life simpler by delivering ‘everything they need’ even on their mobile phone.
Helping users to stay ahead of their competition by knowing what is happening in their businesses all of the time. Oh and did we mention that it’s FREE for small businesses?
Having a single point of contact for your business gives you a feeling of security (and possibly relief) that everything is being taken care of. You will have huge peace of mind because you can quickly and easily attend to your customers incoming requests, seeing everything in one place and knowing that it has been actioned. The response will be an affirming and positive increase in your sales and profits along with the quiet satisfaction that it has all been achieved with a minimum of effort.